Subject: French Language Test - LUPINI KAKESA STEAVY
From: LUPINI KAKESA STEAVY <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 Aug 2018 03:25:07 -0400

| | Foreign Language Screening Test

Name | LUPINI KAKESA STEAVY
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | after realizing that address used was incorrect, i will ask the buyer to provide us with a correct delivery address and reassure the customer that the pizza will be delivery within 10 minutes. without wasting time i will forward the address to the pizza delivery man and request him to deliver the pizza within 5 minutes, i will follow all the delivery process until the pizza i delivered, i will call back the customer to apologize for the inconvenience caused.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | my name is Steavy Lupini Kakesa, I'm currently looking for a job in customer care. i have 4 years of experience working with customer and IT department. i have bachelors degree in computer science. i have a track record of maintaining  a consistent call, e-mails and activity volume, and i cam do the same thing for your company
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la principale diffrence entre founir un bon service a la clientele et offrir un excellent service a la clientele est que dans le premier cas, vous reussirez probablement qu'a satisfaire vos clients,alors  qu'un excellent service a la clientele est de satisfaire et garder les clients fidele a vos services.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

faire un choix sur moi comme candidat et une bonne chose, car j'ai une experience de 4 ans comme l'indique dans  mon CV. je parle couramment francais et anglais atout majeur de communication. je m'adapte facilement dans un nouvel environnement.
ma disponibiliter, mon courage, sans oublier que je suis tres motive' et je compte pas mes heures de travail, une fois selectionne' au service.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

a cahque arrivee dans un nouveau pays, une nouvelle ville, ce sentiment enivrant prend le dessus.
cette sensation qui te fait penser que le monde est immense, qui'il y a tant de chose a decouvrir. je l'ai evidemment vecu en arrivant a Tokyo.
apres environ 11h de vol, 1h de Skytrain, une valise sous bras, epuiser, je me retouve au beau milieu du quartier Shibuya, connu et  reconnu pour ses immenses passages pietons.
des signes en japonais de partout, des milliers de personnes passent devant moi. je suis totalement perdu.
j'etais surtout fou du fait que les japonais sont des gens passione' de tout et de rien.donnez leur un manga, ils en feront des statues de dizaines de metres. et ca marcher vraiment pour tout et n'importe quand.
4 jours a Tokyo, c'est definitivemnt trop peu. a mon sens, il faudrait au moins une dizaine de jours pour apprecier la capitale Nipponne a s ajuste valeur.

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