Subject: Fw: CSL/Phone Status Automatically Changing
From: Virat Joshi <[email-masked]>
To: Pradeep Tripathi <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 22 Aug 2018 14:57:38 +0000

Hi ,

Can you please check if Miriam's phone is working and configured properly. If any issue can you reset the phone please.

Thanks

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From: Brian Sexton <[email-masked]>
Sent: 22 August 2018 20:16
To: Virat Joshi; Ashwinee Latchayya
Subject: FW: CSL/Phone Status Automatically Changing

Hi,

Can you please review this with your IT for Miriam.

From: Aine Barry
Sent: Wednesday 22 August 2018 13:27
To: Brian Sexton <[email-masked]>; Padraig Myers <[email-masked]>; Cian Callanan <[email-masked]>; Customer Service Tech Team <[email-masked]>
Subject: Re: CSL/Phone Status Automatically Changing

Hi Brian,

Yeah there seems to be some kind of an issue on this one. I tried to call her extension directly and was not able to connect. It's most likely an issue with her XLite configuration here.

Can you please confirm that her xlite has been configured correctly. The box circled in the screenshot below should be ticked and her password should be HzaQgsBzd1

Kind regards,

Aine

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