Subject: German Language Test - Megha Narang
From: Megha Narang <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 22 Aug 2018 05:52:12 -0400

| | Foreign Language Screening Test

Name | Megha Narang
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

I really apologize for the inconvenience caused. I have checked and mistake is done at our end only. One of our team member has entered the wrong address while placing your order, that's the reason you haven't received your order. I make sure you will receive your order within next 30 mins. You do not have to pay the bill, as it's our mistake we will bear this. You will receive two choco lava cakes complementary from us.

I am really sorry once again for the in convince caused. Pizza Hut value our customer and you are our valuable customer, we make sure you will not face any issue in future.
Thank you for bearing with us.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi, I am Megha Narang, I live in Delhi with my Family. My hobby's are internet surfing, spending time with my family and friends and cooking. I have done graduation in Bcom from DU in the year 2011. I have also learned German Language B2.2 Semesters from Max Mueller Bhavan. I do have total work experience of 6 years and 9 months. Earlier I have worked with Xchanging Technology Services for 6 years in German customer service profile. Currently I am working with AFSS- Access Financial Services, therein my key responsibility areas are to guide the contractors in regards to fulfill his legal obligations to live and work in Germany. I also act as an accountant for him and assist him to pay his taxes and file hos VAT for the annual year.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Der Kundendienst ist eine krtishe Geschaeftsaktivitaet in Unternehmen, die auf Verbraucher und Unternehemen angwiesen sind, die Waren nd Dienstleistunen kaufen. Einen 'guten"kundenservice zu bieten, hilft mi Zufriedenheit und Beibehaltung. Das Angbot eines "aussergewoehnlichen" Kundensevice kann die Marke eines Unternehmens von Mitbeweben mit aehnlichen Podukten unterscheiden sind.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bringe Erfahrung und Wissen aus einem vielfaeltigen. Ich bin immer tru, hilfsberit und zuverlassig.  Ich mag es herausgefordert zu werden und immer als multitasking bearbeiten. Ich bin eine Problemloese, der dafuer bekann ist, nach drassen zu dnken. Ich habe ingesamt von 6 jahren und 9 monaten Arbeitserfahrung in Kundendeinsprofil gesammelt.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich liebe zu reisen  und neu Kultur/leuten erfahren. Letzte monat ich habe nach Amritsar besucht. Im Amritsar gibt es viele veilfalt von Essen, kaufen and Spass haben.

Ich habe am erste Tag mach "Golden Temple" naemlich"Harminder Sahb" besucht. Das war einen super toll erfahrung. Am Abend bin ich lokal Market gegangen. Da habe ich "Schuhwerk" naemlich auf Inden "jutis" und indisches Kleidung" punjabi suits" gekauft. Man muss zum Golden Temple gehen und beten um Ruhe zu haben. Ich habe auch punjabi strasse Lebensmittel gegessen, das war sehr lecker. Nachste Tag ich habe nch Waga Boder besucht um einen patrioisches Erfahrung zu sammelen.  Ingesamt es war einen super toll Erfahrung.  Der beste Teil im Golden Temple waren Morgen und Abendgebete. Nach meinen Meinung, Man muss einmal des Jahr irgendwo besuchen soll. Es gibt viele moglickeiten nach Amritsar besuchen z.b man  mit der Flug, Bus , Auto oder Zug kann. In Amritsar gibt es einen bekanntes "Restaurant" naemlich "punjabi dhaba- Bharvana a dhaba, da gibt es sehr lecker Lebensmittel. Man soll einmal da essen.

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