Subject: Re: LSM Joining Case Test - Subodh BHATT
From: Subodh BHATT <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 21 Aug 2018 05:32:51 -0400

| | LSM Joining Case Test

Name | Subodh BHATT
E-mail | [email-masked]
Phone Number | (91) 9873449725
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like to go with Blurd 2. Because in that customer has an option to Purchased ticket by
Download e-tickets. Also customer can track the ticket status.customer is also getting an option to add travel details so that ticket can be delivered to the right place.
In Blurd 2 all the necessary details has been mentioned. Like:-
1.Ensure delivery address where someone is
available at the time of delivery.
2.Provided correct phone number so that in case we need to contact.
We can also provide Download ticket Application on phone so that customer can download ticket on phone and track the status.
We can also mention Ticket price(includes tax)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services means solves customer query.
Great customer services means Solves customer query within TAT. Also ensure them that if it will happen again we are here to help you.

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