Subject: Fwd: Venue Capacity
From: Ashish Dabral <[email-masked]>
To: Khaled Emran <[email-masked]>
Date: Tue, 21 Aug 2018 12:13:42 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "priyank sharma" <[email-masked]> 
Sent: Tuesday, August 21, 2018 11:15:27 AM 
Subject: Venue Capacity 

Venue Capacity 

Overview 

Expected Time to complete one task: 2-3 mins 

Time limit: 7 mins 

Objective 
Venue capacity is a number that indicates how many people can fit in a venue. We use this number to show inventory or the percentage of tickets left on the website (if the venue capacity is 100 and we have 3 tickets left on the website, we will show 3%). This number drives messaging to the users, which will increase sales. 

Steps 

    1. Research venue 
    2. Capture result 

What is ‘venue capacity’? 
Venue capacity is a maximum number of people that can safely fit in a certain venue. It usually indicates the number of both seated and standing places in the venue. 

Example of venue capacity for the O2 Arena in London: 

In some cases venues can be adapted to suit specific events and therefore have a range of possible capacities. If you are presented with multiple options, use the larger capacity. Note: If you find a valid capacity, you do not need to spend time looking for a larger capacity. 

Case where the Venue has multiple event rooms or performance areas 

Examples: Casino complexes, conference centres, hotels with multiple conference rooms 

If the Venue has multiple rooms check if the request is asking for a specific room in the Venue or if it is asking for the capacity of the whole building. 

If the request is asking for a specific room make sure to only supply the specific capacity for that room. If you cannot find the specific capacity skip the task permanently, do not input the total capacity for the building. 

If the request is just providing the name of the entire complex e.g. ‘Plaza Hotel & Casino’ provide the capacity for the entire building if it is provided. If you can only find different room capacities provide the largest meeting or event room in the building. 

Note on Hotels: If the venue is a hotel, the capacity needs to relate to their conference rooms or other event areas, NOT the number of people who can stay at the hotel or the number of guest rooms. 

1. Research Venue 

In the tool, a Venue Capacity task will tell you which venue you need to find the capacity for, e.g. 

Where can we find venue capacity? 

a) straight from Google search 

Google often has the official capacity for famous concert venues and sport stadiums and it’s very easy to find it by inserting the venue name + capacity in Google search (see the ‘O2 Arena’ example above). To help with the search, translate ‘capacity’ to the language of the country the venue is in, e.g.: ‘Allianz Arena Kapazität’ for German. (Use Google translate if you need to, e.g. [ https://translate.google.com/#en/de/Allianz%20Arena%20capacity | https://translate.google.com/#en/de/Allianz%20Arena%20capacity ] ) 

Note – Always check the venue name (highlighted above in yellow) and city is correct before you use the capacity 

Note – Any results further down the page always need further investigation - click on the link and review the page, before you use any referred to capacity. 

If you click on the name of the venue in the CVR tool, it will directly take you to Google search: 

b) Wikipedia 

You can often find venue capacity on Wikipedia and it can be quick source to lookup. Wikipedia also has a list of sources written below the main text, so you can possibly use some of them to find the capacity. 

c) Official venue website 

On the official website of the venue you can usually find the capacity in the “About us”, “About”, “Our space” and similar sections. If the venue is smaller, you can sometimes find the capacity in the section “Rentals”, “Rental Enquiries” and “Business” sections, as well as in the sections that describe venue equipment (lights, stage setup and so on). 

d) Primary websites: 

Some of the ticket sellers have venue capacities written on their website (SongKick for instance). 

e) Venue map 

The last resort is a seat map of the venue, sometimes available on the venue website. You can use it to calculate the number of seats ( number of rows x number of seats in a row ). Only use this for small, simple venues. Do not spend more than 5minutes counting seats and rows. 

Do not guess a capacity. You must find a reasonable source for capacity. 

If you can’t find a venue capacity after 7 minutes move on to the next task. If you are unsure if the capacity is correct, do not insert it and move on to the next task. 

2. Capture result 

a) Enter capacity : I you are sure about the number, you should insert the capacity in the field below the venue name: 

Or 

b) Skip 1 day : If you want to defer the task until tomorrow, you can press “Skip for 1 Day”, e.g. because you think with more time you can find the capacity, but are running out of time that day 

Or 

c) Skip 7 days : If you want to defer the task for one week, you can press “Skip for 7 Days”. This button shouldn’t be used very often. 

Or 

a) Skip Permanently : 

If: 

o you have spent 7 minutes searching 

o AND you can’t find a venue capacity or you are not sure if the number you have found is correct 

you should press “Skip Permanently” 

Summary 

Venue Capacity Tips and Tricks 

Tips and tricks: 

a) Permanently skip the task if you have already spent more than 7 minutes searching for a capacity without finding one 

b) Do not guess a capacity. You must find a reasonable source for capacity 

c) You can search for the venue on the viagogo website to see what events are happening in it. Sometimes you can have a small venue with 30 seats, but the event is actually happening outside which can hold more people. If you think the capacity you found is too small or too big for the event, don’t insert it 

d) Search for Google images of the venue to compare it with the numbers you have to check they are reasonable 

e) Google “capacity” in the language of the country. For instance in Germany, you will find the capacity easier if you insert the word kapazitat and in Spain if you search with the name capacitado. 

f) If the venue is a specific room in a larger location, you must find the capacity for that room, not the larger location 

g) If the venue named in the task is actually made up of multiple rooms or areas you can use either the total capacity or the capacity of the largest room. 

Regards, 
Ashish Dabral