Subject: Re: LSM Joining Case Test - Gaurav Khanna
From: Gaurav Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 20 Aug 2018 03:28:10 -0400

| | LSM Joining Case Test

Name | Gaurav Khanna
E-mail | [email-masked]
Phone Number | (0) 9818212145
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting the Blurb 3 s that the agent completely understood that the customer is eagerly waiting for the ticket, he has taken the ownership of the order and after explaining all the possibilities, he has also assured the customer that he will get his tickets before the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer Service:

1. Be a good Listener
2. He should clearly understand what customer actually wants from us.
3. Should empathize and sympathize with the customer, when required.
4. Take the ownership and provide what are the best possible resolutions.

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