Subject: Re: LSM Joining Case Test - navneet lal
From: navneet lal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 18 Aug 2018 03:48:11 -0400

LSM Joining Case
Test

Name

navneet
lal

E-mail

[email-masked]

Phone Number

(91)
7870963354

Which blurb would you select?

Blurb
4

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

if the
customer is unable to get physical ticket then he can use e-ticket which is
available in customer mail... Also if customer wants physical tickets on his
destination address then he can get it by uploading his desired address..and
this is the easy process for customer to get his tickets..it is the best
self-care method.

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

A good
customer service is to resolve customer concerns, queries,,showing empathy, but
a great customer service is when a customer is satisfied from customer care
executive from his behavior empathy and his way of communication. the great
customer service is that when we convert irradiated customer in to polite and
resolve customer concern properly.

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