Subject: Portuguese Language Test - Helder Manuel
From: Helder Manuel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 Aug 2018 05:58:50 -0400

| | Foreign Language Screening Test

Name | Helder Manuel
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i will first of all ask for my sincer appologize to the customer  for thedelay verified and the  inconvenice that it caused, i will ask to confirm me once again his address, and say to him that we will be priorizing  his concern and reach is adddress as soon as possible. and tell him that we will  call him right back.

and then i will call the delivery man to give him the right address and i will ask to balance and priorize this particular custmer so that others cannot get much delayed to receive their order

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

well, I am Helder Manuel, actually iam enginering stundet, i am in 3th year of electronics and communication engineering.

i have been helping my sister for some time on her business during year of 2010 to 2011, us a seler and it was a great experience dealing with custmer and helping to solve their proble.

i have also work in many particular tech projects and leading diferent group[ of student to design and build their project for the completement of their highschool degree back in my country during years of 2013 till 2015.

i am so exacted to work as profitional in sells departament and using apply the knowledge that i have als well as growing up and learn more with live sales man team.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | uma boa prestação de serviço ao cliente, consiste na satisfação das necessidades do cliente, por outro lado, uma execelente prestação de serviço ao cliente vai a lem da satisfação das necessidades do cliente, mas também  manter o cliente leial a empresa e isso exige uma certa atividade por parte do prestador de serviço tais como ser o primeiro a entrar em conta-to com o cliente de moda a informar uma preva anomalia, e ão aguardar que seja sempre o cliente a o fazer
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | pelo facto de eu já ter tido experiência de lhe dar com os clientes ainda muito cedo, por dedicar-me a ajudar na resolução de problemas que as outras pessoas podem estar a passar, por eu ser alguem muito entusiasmado a aprender e aplicar os conhecimentos adiquiridos para a satisfação das pessoas, bem como gostar de partilhar ainda que pouco o conhecimento que tenho, sou responsavel, pontual e comprometido acima de tudo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

em 24 de maio de 2015 acabava de deixar a familia, amigos e o pais a busca de um objectivo, formação academica e esperiencias de vida, foi assim que então parti para a repubica da india, um pais cheia de cultura, historia e uma grande diversidade.

no dia 25 do corrente ano, pelas 8 horas acabava de chegar ao aeroporto international indira gandhi, os meus amigos, Simão e o Agnelo estavam a minha espera no lando de fora. foi então quando eu sai do aeroporto que comecei a conhecer realmente come era a india.

a gente saio do aeroporto ate a casa de metro, era aquela a minha primeiira vez a andar de metro.

o primeiro metro que pegamos erá de facto muito confortavel pois era o express line, até ai tudo parecia bem ate pegarmos um outro metro que estava abarrotado de gente e o unico espaço que havia para se sentar erã o chão do metro que por cinal é proibido. e assim foi ate chegarmos a casa.

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