Subject: Re: LSM Joining Case Test - Arjun Hurry
From: Arjun Hurry <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 11 Aug 2018 00:58:39 -0400

| | LSM Joining Case Test

Name | Arjun Hurry
E-mail | [email-masked]
Phone Number | (91) 9910560939
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

For me, it was a choice between options 2 and 4. I'd like to combine aspects of both as my answer.

Blurb 2 was informative and had a good explanation of the processes involved, but Blurb 4 had actual links so the customer could verify their delivery address right away.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Empathy - great customer service involves putting yourself in the customer's shoes, empathizing with them, and agreeing that there is a challenge to be solved.
2. Understanding - great customer service is about understanding the business processes and policies that may have lead to the customer issue.
3. Accurate Information - great customer service is about delivering accurate and actionable knowledge to the client.
4. Communication - it goes without saying that great customer service is all about polite, professional, concise communication and forming a rapport with the client that builds trust.

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