Subject: FW: TXT Nation Chat Audit
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 10 Aug 2018 10:56:39 +0000

In next salary- penalise Ashish Kumar for rs.500. If he continues making more mistakes, there will be more penalty. You should check with me before releasing his salary next month

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Friday, 10 August 2018 at 4:24 PM
To: Ashish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FW: TXT Nation Chat Audit

Ashish Kumar,

You better have a very very good explanation for these missed chats. There is barely any work and that too you can’t handle properly!! Rest assured, you will not be spared this time

From: Ramananda Rama <[email-masked]<mailto:[email-masked]>>
Date: Friday, 10 August 2018 at 4:17 PM
To: Sajeer <[email-masked]<mailto:[email-masked]>>, Ashish Kumar <[email-masked]<mailto:[email-masked]>>, Govind Kumar Chauhan <[email-masked]<mailto:[email-masked]>>, Nizamuddin Khan <[email-masked]<mailto:[email-masked]>>, Naveen Rawat <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Subir Chakma <[email-masked]<mailto:[email-masked]>>
Subject: Re: TXT Nation Chat Audit

Hi again,

Sorry wrong attachment. Here is the correct one.

And here are the missed chat.

Agent: Ashish Kumar

Feedback: Missed chat

stu60

hi

7:14:34

Changed pages to

https://clients.txtnation.com/hc/en-us/sections/204198278-Gateway-Mobile-Messaging

7:14:49

Additional Information

Looking at https://clients.txtnation.com/hc/en-us/sections/204198278-Gateway-Mobile-Messaging

7:14:54

Changed pages to

https://clients.txtnation.com/hc/en-us/articles/218718508-Virtual-SIM-What-is-a-Virtual-SIM-and-how-can-I-use-it-#

7:15:59

Visitor left the page or the chat session was ended.

7:18:01

11:14:48

===========================================================================================================================================

Agent: Ashish Kumar

Feedback: Missed chat

Marta

We just signed up...trying to get it started

8:57:34

Marta

how do we bill?

8:57:40

Marta

seems like we need to activate the Gateway API settings

8:58:02

Marta

how to do?

8:58:04

Marta

we are in the USA

8:58:12

Marta

hello? 1-628-300-7860

8:58:44

Marta

text or call

8:58:49

Changed pages to

https://my.txtnation.com/inbox

8:59:00

Additional Information

Looking at https://my.txtnation.com/inbox

8:59:03

Changed pages to

https://my.txtnation.com/profile/edit

8:59:15

Additional Information

Looking at https://my.txtnation.com/profile/edit

8:59:18

Changed pages to

https://my.txtnation.com/settings

8:59:41

Changed pages to

https://my.txtnation.com/invoices

9:01:53

Changed pages to

https://my.txtnation.com/profile/edit

9:02:09

Changed pages to

https://my.txtnation.com/

9:31:55

Visitor left the page or the chat session was ended.

9:35:2

Regards,
Rama

________________________________
From: "Ramananda Rama" <[email-masked]<mailto:[email-masked]>>
To: "Sajeer" <[email-masked]<mailto:[email-masked]>>, "Ashish Kumar" <[email-masked]<mailto:[email-masked]>>, "Govind Kumar Chauhan" <[email-masked]<mailto:[email-masked]>>, "Nizamuddin Khan" <[email-masked]<mailto:[email-masked]>>, "Naveen Rawat" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "subir" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 10, 2018 3:30:32 PM
Subject: TXT Nation Chat Audit

Hi Team,

Please see Colo Audit from 4th Aug - 9th Aug.

We only have few qualified chats, most of them are visitors (unqualified chat). In top of these there was about 3 missed chat during my week off.

Please note - a single chat should not be missed.

Regards,
Rama