Subject: Japanese Language Test - Ashutosh Tripathi
From: Ashutosh Tripathi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 Aug 2018 05:18:54 -0400

| | Foreign Language Screening Test

Name | Ashutosh Tripathi
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After checking and having realised my mistake of entering wrong address detail,first of all i will be very honest with the customer and apologise for my blunder as it has caused him inconvenience .I will try to appease him by making him feel that he is very valuable customer and guarantee him that pizza will reach him within thirty minutes , and if this does not work out then i will offer him extra pizza as a token of apology.This time i will make sure i have entered all the details correctly and guarantee him to send him pizzas within 30 mins.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Ashutosh tripathi,as far as my education is conserned my highest qualification is M.B.A .After doing the degree i worked with Blue star ltd for 2 years in sales and after that i had bent for language learning so i learnt japanese for 2 years and completed N3certification and started working with automobile company then switched to capgemini as in japanese server monitoring process.
I have family of 6 people my parents,my two sister,elder brother, my wife and daughter.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | お客様のサービスに関して、お客さんの問題を解決することはいいですけどそのようなみんなさんはしています。お客さんの問題をちゃんと聞いて、問題についてはっきり説明して問題が解決するのはすごいサービスだと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

１．日本語ができます、津役者と翻訳者として働きました。
２．英語もはっきりできます
３．日本お客様といっしょうにはたらくことの経験もあります。
４．日本お客様のためにサーバかんし業務もしましたのでお客さんさーびすについてわかっています。
５．日本語の仕事は五年間ぐらい経験があります。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 現在はノイダと言う所に住んでいます、二ヶ月前にlucknowというところへ旅行するの機会がありました。都市はとてもきれいです、あの都市でいろいろな歴史的な建物もあります、例えば　イマンバーだとレシデンシなどです。lucknow のいとびとは尊敬な話し方のために人気があります。lucknowの人生を感じてlucknowがすきになったところです。

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