Subject: French Language Test - Dieumerci Ngoma
From: Dieumerci Ngoma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 Aug 2018 04:49:51 -0400

| | Foreign Language Screening Test

Name | Dieumerci Ngoma
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my graduation in bba I start working as a sales executive in international bpo have 4 years of experience in bpo industry
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The great customer services is the answer calls professionals and provide the best information and assurance to the customer about the product and services and the good customer services is the one dont take extra mile to engage the customer
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | - etablir une relation forte avec le client - gerer le piste de vente qui devienne de nouveaux client-suivre le procedure de communication les directive et la politique-prendre le temp de mobiliser les clients-fournir les informations precis valide en utilisant des bonnes methode
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | A part delhi je aussi visiter la ville Bangalore juste pour passer le temp avec mes amies parce que je boucoup de connaissance qui vive la bad

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