Subject: Re: LSM Joining Case Test - MANISH KUMAR
From: MANISH KUMAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 9 Aug 2018 09:47:45 -0400

| | LSM Joining Case Test

Name | MANISH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8217873440
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, we are taking the ownership of the problem, the customer is facing. At the same time, we are giving all the exact information to the customer, where to go, what to do and how to do it? All the important information is given to the customer, which was required. I think, this is the best Blurb for this scenario.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is all about giving a delightful experience to a Customer. Taking the initiative going out of the box and also taking the ownership of the case. Understanding the problem, customer is facing and empathize with the customer and at the same time give assurances with positive statements. At the same time , you should be working on the problem of the customer to resolve it to the level of your satisfaction and also as per the expectation of the Customer. We also build the rapport, maintaining the professionalism and etiquette. This would eventually give a delightful experience to the Customer. The would even remember your name. This is how you should be leaving the lasting impression on each of the customer you deal with.

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