Subject: Re: LSM Joining Case Test - SHILPA RANGA
From: SHILPA RANGA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 9 Aug 2018 08:27:43 -0400

| | LSM Joining Case Test

Name | SHILPA RANGA
E-mail | [email-masked]
Phone Number | (91) 8178007285
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think blurb 2 has mentioned the details point wise rather than in long, lengthy sentences which can get troublesome for lot many people to read. Its a fact that when we see something in points we kind of feel like reading it because its more clear to us. The starting sentence of the blurb is very positive because it starts with giving assurance to the customer reading it. Important points are mentioned in order to help customer for an easy friendly delivery and without any hassle so as to get there product without them making any mistake and receive it on time. A new form of idea like E- TICKET is written which helps the customer to go for the online ticket system as the manual procedure of getting the ticket would consume much time and it also gets very hectic.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is giving the customer required help and solving there queries and Great Customer service is rendering great amount of satisfaction by reaching to the core problem of the customer and solving it in a way that makes the trouble of the customer almost nil.

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