Subject: Re: LSM Joining Case Test - shubham kumar
From: shubham kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 Aug 2018 07:56:45 -0400

| | LSM Joining Case Test

Name | shubham kumar
E-mail | [email-masked]
Phone Number | (91) 8210694938
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

i have chosen the 4th option because the customer is asking her tickets to be delivered at her hotel. As the customer is moving somewhere else it's our responsibility  to make their tickets conveniently delivered to them. Customer service executive should be customer obsessed and tends
to help the customer in any way. The 4th option
suggests the best like new temporary address , expected delivery , how a customer can track their order , that's why i have chosen it.
Customer satisfaction is must for each and every BPO , it is a only pillar that customer can hold upon.
Although i find it perfect and valid to use

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service intends dealing good with
customer and meet their expectations, providing them good services, tends to solve customer query
and provide assistance
but a great customer service can be done only when the representative is customer obsessed , he/ she is not providing assistance but helping customer in every possible way. Ask customer experiences ,review about the service and having their vote of confidence. That is the key difference  according to me.

Thanking you

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