Subject: Japanese Language Test - Raka Thakur
From: Raka Thakur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 Aug 2018 07:32:34 -0400

| | Foreign Language Screening Test

Name | Raka Thakur
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | The truth should be conveyed to the customer ideally however that would leave a negative impact in this situation. Hence, I would like to ask the customer his/her address in order to reconfirm the location and convince to spare 15-20 minutes. On the contrary, I would communicate with the person who is already out for the delivery. If I find him nearby the location then I would like to rectify the address or else I will arrange someone for the delivery with complimentary snacks and make sure that the customer must get the delivery within the given time.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I persuaded graduation in Japanese language at Visva Bharati University in 2014. Thereafter I started working in Nomura Research Institute Financial Technologies Pvt Ltd. Initially, I was appointed as trainee due to having no professional experience in IT industry and absorbed as a Japanese Language Expert at the designation of Executive Business Communication. Apart from translation and interpretation based on IT and financial industry, professional experience is gathered from project level documentation & reporting, business analysis related works.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

私によって良質な顧客サービスと優れた顧客サービスの間に主な違いものが下のようです。
良質な顧客サービスとはただお客様の問題が治すことといえます。逆に、優れた顧客サービスは問題が治すことだけではなくて、客様と良い関係が作っていくのは大切とおもいます。それとともに、客様の期待した本番も提供しなければなりません。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

１．日本語を卒業している時日本人の生き方や考え方について勉強しましたので、優れた顧客サービスの仕事が良くできると思います。

２．最近の会社では同じような経験があります。

３．ある仕事の完全効果がいつもほしいものですから、客様に一番良いサービスを提供すると存在しています。

４．ある仕事に対していつも心が打ち込んでいる。

５．人々に助けて差し上げて気持ちが嬉しくなります。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 最近、私の住んでいる町はコルカタです。コルカタは印度の古いと大切な町の中では一つです。だから、他の町よりコルカタが伝統的で、文化的な町とともに近代的な特徴もよく見えます。伝統的な地方と言えば、北の法がます。文化的な地方として南および近代的な地方として東の法が言えます。コルカタは喜びの町としても有名です。それ以外にも西ベンガルの首都として覚えられて来ている。

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