Subject: Italian Language Test - NISHANT THAKUR
From: NISHANT THAKUR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 Aug 2018 07:24:11 -0400

| | Foreign Language Screening Test

Name | NISHANT THAKUR
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all, i keep calm myself and then i trying to keep calm the customer too. after that   i explain the whole situation in different manner to the customer like i would tell him about the reasons like because of loads of work or because of peak hours and always try to convince him. also i accept my mistake and say sorry for the inconvenience he faced and trying to keep calm. after that i immediately call the delivery boy and tell him the right address.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Nishant Thakur. I am from Delhi. I live in south ex with my family. i have done my graduation from IP UNIVERSITY then i have done my MBA in finance and marketing also from IP UNIVERSITY  after that i recently completed my B2 level in Italian language from Italian embassy. I belong to the family of 4. My father is a ASI in Delhi police, My mother is a house wife and My elder brother is doing a job in HCL as a Italian specialist.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

buon servizio clienti-  e' un servizio da cui il cliente e' soddisfatto per una volta.
-  il cliente recorda il servizio per il tempo.
- il clente non da' mai buon feedback agli altri del servizio
cliente.

ottimo servizio clienti- e' un servizio da cui il cliente e' piu' soddisfatto e felice per il
servizio.
-il cliente recorda sempre il servizio nella sua vita.
-il cliente da'sempre un buon feedback agli altri del servizio
cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1- sono pronto sempre  imparare a nuova cosa  nella mia vita.

2-sono buon ascoltatore. ascolta sempre attentamente il cliente.

3-il mio livello di pazienza e' molto alto.

4-capisco la problema di gente.

5-e ultima punto e' calmo sempre mentre sto parlando con gente.

questi cinque punti sono molto importante mentre sta parlando con gente in questa lavoro.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | quando ero picolo, ho viagiato a firenze in italia. firenze e' una citta bella. questa citta e' noto per la sua cultura. e una citta e' molto famosa per architettura e monumenti. ogni anno molti turisti vengono qui vedere gli monumenti e altre. firenze e' situato nella regione di toscana. questa e' anche famosa per la moda ma non piu` importante di milano. questa citta e' piu` importante per la cultura. e' una citta molto popolata in italia e noto per la sua cultura. firenze e' parte di nord italia. anche e' una citta famosa per la musica come opera, per la moda, il cibo e eccetra. questa citta contiene molti numerosi musie, edifici moderni, architetura e altre.

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