Subject: Call Audit Feedback_8th August-2018
From: Nizamuddin Khan <[email-masked]>
To: Vishal Nayyar <[email-masked]>, Naveen Rawat <[email-masked]>, kaeiara blythe <[email-masked]>, phaedrusrf <[email-masked]>, divyansh sharma <[email-masked]>, Subir Chakma <[email-masked]>, Subhojit Hati <[email-masked]>, ashraf mishkat <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 8 Aug 2018 14:48:33 +0530 (IST)

Hi Team, 

Please find attached call audit feedback sheet as on 8th Aug' 2018. I observed loads of improvement, however there are few points to highlight & I am sure we'll can improve call quality by implementing these points on each call we produce: 

    * Lack of ownership 
    * Sound happy to help & Pleasant 
    * Bring in enthusiasm and energy 
    * Sound confident 
    * Improve your product & Process knowledge ( This is the key) 
    * Highlight challenges (through email) faced on calls so that the same can be clarified with internal & external stakeholder, if required. 

Thanks! 
Nizam