Subject: Spanish Language Test - Mahesh Nalanagula
From: Mahesh Nalanagula <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 Aug 2018 03:32:01 -0400

| | Foreign Language Screening Test

Name | Mahesh Nalanagula
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all when i realised, that i made amistake with the customer, i ask for apologies from the customer.
I will reconfirm with the customer about their address. If possible any complimentary for the them, i can make for them to make the customer satisfied.
I remake the order, and i will send the order in first priority case.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am from a village of Andhra Pradesh the name called Phirangipuram. I am 32 years old. I have done my graduation in B com, hotel Management.
Till now i have been working in sales and marketing of wholesale and retail in india, Africa and south America.
I love to work with customer service or support.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Yo creo que bueno servicio de cliente, es una servicio solo cuando cliente esta comprando o recibiendo.
Asta que entregar mercaderia por cliente.

Y
Una gran servicio es, noi solo hasta que compras o entragar mercaderia. Nos tennemo que hacer cliente para visitar a nos siempre con una buena pensamento y confiensa. Una satisfaccion completo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Persona con experiencia de Ventas.
Me gusta para slucionar problemmas.
Quero conversar con mucha clientes.
Yo quero aprender mucho cosas por dia con cliente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Mejor,  yo vaya explicar sobre Ciiudad del Este.
Ciudad del Este es una ciudad en Paraguay.
Esse ciudad es mucho famoso por comercio.
Esta en lugar de frontera de Brazil. Aqui  plata nome e Guarani. Este ciudad e unico ciudad con mucha estranjeros com indu,  arabe, chinessa.
Mucha estrenjero vennen aqui para hacer compras y para vivir tambien.

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