Subject: Japanese Language Test - Vishwas Kumar
From: Vishwas Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 7 Aug 2018 15:09:42 -0400

| | Foreign Language Screening Test

Name | Vishwas Kumar
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Sir,
We are sorry to hear that your order has not been delivered yet. It should have reached you in 30 minutes. However due to some mistake on my part, your order was sent to a wrong address. We understand the value of your time and apologize for making you wait. In the mean time, the mistake has been corrected and your order in on way. Our delivery staff will reach you in few minutes. We appriciate your patience.
Thanks

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a graduate of Jawaharlal Nehru University, where I earned my BA with honours in Japanese and later Masters in Japanese. After graduation I was hired by an automobile company, based in Bawal, Haryana, where I worked as an interpreter and translator for Japanese language. Although my designation was ‘trainee’, I was working with higher level executives and privileged to take part in many of the important meetings. That job gave me the confidence which came to use when I joined Doon University as an Assistant Professor of Japanese language. I believe, being in academics for 3 years and observing young minds from close quarters has equipped me with some skills and understandings which will be useful for all my personal and professional future endeavours.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

どんな企業でも、素晴らしいカスタマーサービスを目指している。しかし、中には評判の良いカスタマーサービスと良くないカスタマーサービスを提供している企業があります。

違いはたくさんあると思います。最も大事なのはカスタマーを満足させることです。顧客は問い合わせをしてくる際、何か期待を持っているはずです。
多くの要因が関係しているとは思いますが、その中でも大きな要因として上げられるのが、「顧客の事前期待を把握し、マネジメントできているか」ということです。
顧客の事前期待を理解した上で、その事前期待を裏切らないように努力するということはいいカスタマーサービスです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 日本語を専門として大学院まで勉強したからには、私は最初から日本語を生かして仕事をしたかったです。卒業してから、自動車業界に２年間ぐらい働いて、大学で日本語を教える機会がありました。そして日本語だけでなく、日本社会と日本文化を身近に感じることができました。日本社会と日本文化がよくわかるので日本人と交流には自信があると思います。私の学歴と職歴はカスタマーサービスに関する仕事には大いに役立つと思います。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私はビハル州のガや出身ですが、大学の勉強のためニューデリーに移動しました。後仕事のことでインド全国のいろいろな街での生活を近くから見ましたが、私の大好きな街は、今住んでいる町、即ちデヘレドゥンです。北インドの小さな町ですが、周りは緑豊かで、とても静かところです。大気汚染もあまりないし、物価も大都市に比べて安いから住むのにとてもいいところです。そしてニューデリーと近いから、大都市に住まないと経験できないという不便なこともあまりないです。

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