Subject: Japanese Language Test - Sulakshna Sukhija
From: Sulakshna Sukhija <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 7 Aug 2018 06:01:29 -0400

| | Foreign Language Screening Test

Name | Sulakshna Sukhija
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am so sorry for the inconvenience caused to you due to me. My sincere apologies are with you. You are requested to tell your address again as some manual error occured on our side. I will make sure that your order is delivered as soon as possible .
Sorry for the delay caused. I am very ashamed of our fault. Thank you for staying with us. Hope to listen to you again soon.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sulakshna  Sukhija. I am from New Delhi. I have done my junior and secondary education from Lovely Public Snr. Sc. school. After that I persued my Graduation in Philosophy (H) from Janki Devi Memorial college, University of Delhi. And after gradution I am learning Japanese language from NJLA(NEC Japanese Language Academy).
I have 4 members in my family. Father is Busniess man , Mother is home maker and sister is student of junior education (6th class).
My hobby is exploring new places their cultural,food,music. My strength is that I can talk to people confidently ,irrespective of their status or position they hold because at the end of the day everyone is human being.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 良いと素晴らしいの違は少しでもあります。良いの倍は顧客サビスがいいと思いますでも素晴らしいの倍は世界で一番いいサビスのことです。良いの倍は会社のいいことです、でも素晴らしの倍は会社と顧客様も利益があります。例えば、私はアビシ社員です。この会社はジャムの会社です。顧客様はジャムを買いました、嬉しいだった。その後この人見たことがない。それは良い顧客サビスした。でも素晴らしの倍には何回みたことがあります。顧客様は嬉しいだった、社員も嬉しだった。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | この会社は設立会社です。この会にいろいろの国の社員がいます。その倍に様々な文化や食べ物のことは学びたいです。この会社で、多文化チームがいます、私はそんなチームで働きたいです。私は毎日様々なことを学びたいです。私は毎日の経験で成長したいです。私はそのためにこの会社に働きたいです。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私の趣味はいろいろなところへいることです。私の大好きところはネニタルです。ネニタルは山岳地代です。私はこの地代らしいところは大好き。静かに場所と思いますので夏に行きました。山のちだいですからちょっと寒いです。緑はきれいです。この地和で私家族といっしょに行きました。私たち山出散歩したり、山に登りしました。とても嬉しいかっったトリプ＿でした。

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