Subject: Re: LSM Joining Case Test - Shibdulal Roy
From: Shibdulal Roy <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 Aug 2018 04:37:25 -0400

| | LSM Joining Case Test

Name | Shibdulal Roy
E-mail | [email-masked]
Phone Number | (91) 9999029986
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would like to go with the blurb1 because of the following reasons.

Blurb1 provides the correct informations which customer has requested.

The email has empathy and understanding of customer problem amd thecorrect resoluton is provided.

I would like to add few points alongwith the Blurb1 which are missing. The addresssing and greetings. Ex. Hi Mr. XYZ or Good Morning/afternoon/evening Mr./Mrs./Miss XYZ.

The closing and conxlusion is perfect.

Thank you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The greetings is mandartory. If we personaliez by the customer first name or Mr./Mrs./Miss and Customer last name email becomes more personalized and customer become happy.

At least once in the email apologize should be used if the customer is facing any problems.

Correct understanding of the customer problem is very much important. The email should be precise and to the point as per the customer query/requirement.

The best possible solutions to be provided for customer satisfaction.

It is always better to request for any further assistance before closing the email.

We may request for a customer feedback once te email is completed.

These are few of the basis things which may result into customer delight, more business to the rganization and long term relationship with existing and new customers.

Thank you.

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