Subject: Report till 5th Aug
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 6 Aug 2018 13:32:29 +0530 (IST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details below. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	04-Aug-18 	1 		1 				00:00:19,00:00:41 	21:08,00:24 	
Snap 	04-Aug-18 			2 				00:4:46,00:03:43 	3:21,5:14 	Subho and Subir both was on call 
GPS 	04-Aug-18 	3 		3 	00:00:30,00:2:40,00:01:15 	20:10,21:10,21:52 		00:02:13,00:02:52,00:02:33 	23:07,23:55,23:58 	As per Viraat Natalia was answering call but cannot hear the customer. Same was informed to Saurabh Sir 
HFL 	05-Aug-18 			1 				00:00:19 	22:51 	Subho was online 
Snap 	05-Aug-18 		1 	2 	00:14:24 	10:51 	Nizam was on call 	00:00:00,00:00:33 	3:37,5:51 	Subho was on call 
GPS 	05-Aug-18 				00:36:12,00:03:23 	19:51,22:00 	Natalia was absent, Miriam & Valeria had week off 			

Regards, 
Ashish Dabral