Subject: Italian Language Test - Michela Vigiani
From: Michela Vigiani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Aug 2018 09:37:15 -0400

| | Foreign Language Screening Test

Name | Michela Vigiani
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would say :  Sorry for the inconvenient, we will figure it out as soon as possible.
I would also try to make the costumer calm, reassuring him/her that the food will come.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I graduated in political science and international relations. During my  studies I went one semester in a turkish university and I completed my thesis in mass-media manipulation obtaining the best mark 110/110. Currently I am frequenting an online master in order to teach italian.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La differenza tra una buona e un'eccellente assistenza al cliente è che mentre la prima cerca in ogni modo di risolvere eventuali problemi insorti, la seconda oltre ció, rende il cliente soddisfatto e disposto ad acquistare nuovamente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono una persona paziente e di buona volontá. I clienti  resteranno soddisfatti per la mia disponibilitá. So comunicare con efficacia e con voce pacata e sono in grado di gestire anche situazioni delicate. Il rispetto e l'aiuto al cliente sono ottime qualitá che possiedo.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Vivo attualmente ad Ascoli Piceno, in un piccolo paesino sperduto tra le colline marchigiane chiamato Rotella. In realtá non vedo solo Ascoli come la mia città. Ho infatti vissuto per più di sei mesi a Smirne, una metropoli turca affacciata sull'Egeo. È lì che ho scoperto me stessa, ho trovato l'indipendenza e sono diventata adulta.

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