Subject: Re: LSM Joining Case Test - Amarendra Sethy
From: Amarendra Sethy <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Aug 2018 03:23:46 -0400

| | LSM Joining Case Test

Name | Amarendra Sethy
E-mail | [email-masked]
Phone Number | (+91) 7703896296
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected Blurb 4 because in that, the person will
get a confirmation regarding his ticket.The person
can update a confirmation place where the ticket should be deliver.we can ensure that everything
regarding ticket he will get it on time.we should confirm everything of the person like
Name:
1st line of adress:
county:
post code:
ph no:
email:

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service

1-As they are our customers we should talk them politely,respectfully.
2-give the solutions to the customer queries.
3-give them the proper feedback what they are lookng for?

Great customer service
1-first greet them and ask how is he or she?
2-start doing conversation in such a way the customer will feel so happy by talking to you.
3-give the best solution as for the customer's requirement and ask is there amything i can
help you?
4-before hunging of the phone give him a proper compliment.

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