Subject: German Language Test - Roopali Jain
From: Roopali Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 Aug 2018 04:47:24 -0400

| | Foreign Language Screening Test

Name | Roopali Jain
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, when i realised that i made a mistake and i entered his adress incorrectly then i would like to offer him the pizza free of cost. As i have also seen in Pizza Hut, if they made any mistake like late delivery after 30mins then they always offer the Pizza free of cost. So, in this situation i will again order for him as free of cost because of my mistake.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | This is Roopali. I live in New Delhi. I have 4 members in my family i.e. my father, mother, younger brother and me. I have completed till C1 level in german language from Max mueller bhavan, graduation (B.COM) from DU and post graduation (MBA-International Business) from Bharti Vidhyapeeth University, Pune. I started my career with Concentrix-BPO and worked there for 7 months then with T2G- worked there for 1.5 years as a Senior German Language Executive.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Nach meiner Meinung ist gut Kunderservice nur ein befriegend gefuell und toll ist ein ausreichend gefuell. Wenn ein Kunde 2-3 punkte klickt dann ist es nur gut und wenn ein Kunde 4-5 punkte kickt dann ist es toll.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich habe mit Concentrix im Amazon.de als Kundeberatin gearbeitet. Dort muessen wir den Kunden ihre beschwerde antworten. Ich habe bis 7 monaten gearbeitet. Ich weiss, wie muessen den Kunden antworten. Deshalb bin ich eine richtige Kanditatin.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Letzte Woche bin ich nach Nepal gefahren. Dort haben wir viele Sehenwuerdigkeiten gesehen wie 3 Darbarsquare, Pashupatinath Temple, Jungle Safari, Garden of Dreams, King Palace. Diese sehenwuerdingkeiten war toll. Es gibt auch ein Markt d.h. Thamel. Es war nicht so gut, weil es sehr klein war. Es gab nichts beruehmt zu kaufen. Nepalischen leute kommt auch Indien fuer einkaufen. Wir waren 6 personen zusammen getroffen und viel spass gehabt.

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