Subject: Re: LSM Joining Case Test - Shubham bartwal
From: Shubham bartwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 Aug 2018 02:57:20 -0400

| | LSM Joining Case Test

Name | Shubham bartwal
E-mail | [email-masked]
Phone Number | (+91) 9910545292
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | because the customer is asking to deliver the tickets at a new address and the agent is asking for the new address, not like in the other blurbs where the agent is just rechecking the details. The agent should also tell the customer to keep calm as the his (customer) tickets are in the safe hands and will reach to him ASAP.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means handling customer in an efficient manner but Great customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

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