Subject: Re: LSM Joining Case Test - ashraf mishkat
From: ashraf mishkat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 31 Jul 2018 07:35:18 -0400

| | LSM Joining Case Test

Name | ashraf mishkat
E-mail | [email-masked]
Phone Number | (91) 9161893183
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The representative was quite polite and professional and he understood the situation very clearly. the representative tried to calm the customers anxiousness and explained the customer that yes this is the way you have to adopt for successfully changing the address and not only that please inform the hotel staff that they will be receiving those tickets at the time of delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In great Customer service:

We have to remain humble, polite and if the person is agitated then we have to do our best to remove the agony from him/her. this is done by telling them that yes we are doing our best in order to resolve the problem. please bear with us. when the problem is finished. we should note down the number of the customer for call back and in order to ensure that how much concerned we are for our customer's queries just like follow up. Patience is the key to success for great customer service. One more thing we should be friendly to our customer.

In good customer Service we are doing all these steps but in some cases we are not taking the follow ups. We also become rude a bit, although we resolve the problem but dead air, not becoming friendly. Just resolving the problem and not taking feedback info from the customer is not a sign of great customer service.

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