Subject: Re: LSM Joining Case Test - Jasmet Singh
From: Jasmet Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 31 Jul 2018 06:55:40 -0400

| | LSM Joining Case Test

Name | Jasmet Singh
E-mail | [email-masked]
Phone Number | (+91) 9899515484
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I've selected this blurb because the buyer wants the tickets to be send to the hotel. This is the most appropriate response.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer sevice is catering to customer's questions in a robotic way while a great customer service is something when you solve the customer's problem in a more humane way. A pinch of emotional salt can do wonders. Empathy should be shown via words. Playing around words is the key. At the same time, be honest as possible.

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