Subject: Re: LSM Joining Case Test - Dipika Mohapatra
From: Dipika Mohapatra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 31 Jul 2018 06:24:34 -0400

| | LSM Joining Case Test

Name | Dipika Mohapatra
E-mail | [email-masked]
Phone Number | (+91) 9953434607
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blur2 is appropriate because it provides complete resolution to the custmer. The customer has issue regarding fast delivery to his/her concern place(hotel). So, we hepling him/her by saying that when the event organisers typically issue tickets, after that we will deliver you the tickets as per your concern address. We are giving him/her an option of e-ticket. So, that he/she can use the e-ticket on behalf of original ticket. He/She can change his/her address too and also track her tickets' status. So, in my view blus to is the appropriate answer and perfect solution for the customer. I must say customer will be satisfied at most.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good ustomer service: you are prabably only barely keeping your customer satisfied.
Great customer service: You are not only keeping them satisfied, you are also kepping them loyal.

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