Subject: Re: LSM Joining Case Test - RASHMI KUMARI
From: RASHMI KUMARI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 30 Jul 2018 05:59:09 -0400

| | LSM Joining Case Test

Name | RASHMI KUMARI
E-mail | [email-masked]
Phone Number | (91) 9643680238
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I seected blurb 2 as this indicated how we are working on your probem and how customer centric our company is, the company main focus to make happy and satisfied customers. In this we have showed empathy t the customer and how closely we are solvig customer problem. As in the blurb I found the customer is travelling and he dont have the ticket, so we asked we will deliver the ticket to your hotel so that you don't face any inconvenience. In this blurb, it is also clear that now event organizers issue ticket very close to the event date, Also, in this we discussed that you can now download your e-ticket easily, also provided maximum help so that the customer do not feel any hastle to attent the event a the time. Also customer can make all necessary changes like phone numberm address etc by thei own
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to make the customer happy, not very much happy or delited. Good customer service may be temporary while great customer service means to make customers fully satisfied so that he/she will definatey refer others. Great customer means when ever the customer want to talk, he/she will choose only one representative who helped his/her best.

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