Subject: snap and hfl
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Subhojit Hati <[email-masked]>, Phaedrus Arif <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 30 Jul 2018 09:50:59 +0000

Hi all,

We have noticed that Kaeiara’s calls and chats quality on both Snap and HFL is way below expectation. We need to work with her to see where the gaps are. For now, I want Naveen and Arif in the night shift to handle HFL calls/chats and emails and snap calls and chats. If there are any overflow call on snap, Subho will handle them. Let’s use Kaeiara only for overflow calls on HFL only. If need be, you can take Ashish Kumar’s help on HFL chats and emails, however, under Subho’s real time supervision only. Please don’t take this lightly at all.

@ Subho: Please make sure that this is implemented and as mentioned in my previous email, please work with Kaeiara to improve her quality. Please keep me updated on her progress.

@ Ashish: please monitor reports everyday to make sure this is being done. Keep me informed please.

Thanks

Regards,
Deeksha