Subject: Re: Reports till 29th July
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 30 Jul 2018 07:41:53 +0000

We have enough people in the night shift specially to take calls so why were they abandoned?
For all the abandoned calls over 5 seconds, please check who all agents were available in shift and who were actually busy on calls and let me know. This should be done every day so please make a column for that too.

Also, GPS again had abandoned calls? Did you check with Viraat why they were abandoned? If not, please check and tell me.

Regards,
Deeksha
From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 July 2018 at 1:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Reports till 29th July

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details below.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Wait Time for AbandonedNight)   Time (Night)
HFL     28-Jul-18
HFL     29-Jul-18       2                       00:00:16,00:00:00       17:13,21:27             17:13,21:27
Snap    28-Jul-18               3       4       00:00:04,00:12:20,00:00:31      9:04,10:31,10:35        00:13:55,00:4:54,00:05:18,00:00:22      2:40,2:46,3:31,4:42
Snap    29-Jul-18
GPS     28-Jul-18       2                       00:00:50,00:00:06       21:09,21:41
GPS     29-Jul-18       1                       00:01:23        14:18

Regards,
Ashish Dabral