Subject: Re: LSM Joining Case Test - Uma Bairiya
From: Uma Bairiya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 28 Jul 2018 06:24:04 -0400

| | LSM Joining Case Test

Name | Uma Bairiya
E-mail | [email-masked]
Phone Number | (+91) 8700701933
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The concern raised by the customer is a general concern as the customer did not receive his ticket for the event. Customer has also mentiond that he would be flying in next 2 days and he wanted to confirm if the tickets can be delivered to a different address. In this situation the apt response for the customer was to inform him about the modes from where he can get his tickets. Informing th customer about the online ticket mode resolves customer's concern on the same e-mail. Customer gets the First e-mail resolution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service or great customer does not mean that customer gets the resolution on same contact. This could be possible that the resolution cannot be delivered on the same contact. Informing the customer about the procedures within the set guidelines can get to a good customer service experience.

However, ensuring that the customer is aware about all the procedures and time frames.
-Going an extra mile for the  customer and assuring them that the customer care team is there for the customer on every step if they feel any difficulty turns a good customer service to a great customer service.

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