Subject: Re: LSM Joining Case Test - Mohammad Kaif Siddique
From: Mohammad Kaif Siddique <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 28 Jul 2018 04:29:26 -0400

| | LSM Joining Case Test

Name | Mohammad Kaif Siddique
E-mail | [email-masked]
Phone Number | (91) 6000691258
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 2 because it is a instant e-dowmloads tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the differences between good and great customer services is that in good service it is an average concern to the customer where as in great service customer requirement should be the centric .For eg . Nokia can be instance for good service which focused only for hardware where as Vivo and oppo can be an instance for great customer service .Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

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