Subject: Re: LSM Joining Case Test - Srishti Raghav
From: Srishti Raghav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 28 Jul 2018 02:59:52 -0400

| | LSM Joining Case Test

Name | Srishti Raghav
E-mail | [email-masked]
Phone Number | (0120) 9205497479
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer service center is showing empathy to the customer and providing all the required information customer is looking for. With the time of getting tickets customer care representative is telling ways how he can track his tickets.
CCR is also re checking address. Last but not the least CCR is wishing customer regarding the concert.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There's a thin line between a good and a great customer service. Being busy with a hectic schedule every customer wants the best info in the shortest time.When coming to a service center customer needs to be handled with
politeness. Courstey to be genuine with customer.
Re asking if any doubt originates.

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