Subject: Re: LSM Joining Case Test - Shekhar Gupta
From: Shekhar Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 28 Jul 2018 02:57:33 -0400

| | LSM Joining Case Test

Name | Shekhar Gupta
E-mail | [email-masked]
Phone Number | (+91) 8447521110
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1. Information - The Customer Service Representative already has the required information related to the case which he/she has analysed before solving the query.
2.Confidence Inspiring - The Customer Service Representative reasssures the customer that the team is closely monitoring the situation as required.
3.Address - Instead of being unprepared and asking for information, the Customer Service Representative has the address and only wants to double check it.
4. Current Status - The Customer Service Representative provides the customer with the current status of the product and also the way by which the customer would know more about it.
5. Courteous - The Customer Service Representative is courteous and wishes the customer with a greeting at the end of the mail.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Courtesy - The difference between good and great customer service lies in the way in which a customer is treated by the service provider. An empathicatical and courteous attitude helps a long way in instilling confidence in the mind of the customer.
2. Clear and Direct - Instead of providing with ways and links to the customer, the service representative must aspire to solve as much of the problem himself instead of troubling the already troubled customer. The representative must be direct and clear in his conversation.

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