Subject: Spanish Language Test - pankaj vishkarma
From: pankaj vishkarma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 26 Jul 2018 05:07:50 -0400

| | Foreign Language Screening Test

Name | pankaj vishkarma
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I personally have had the same situatin where in i odered pizza from pizza hut and the guy told me that he would deliver the pizza in 20 minutes but he took 45 minutes so if i was myself pizza delivery boy and i was in the same situation i would apolozise the customer and would try to calm down the customer and say that it would never ever happen in future . I'd also tell the customer that he will get the delivey in nothing more than 10 minutes and i would be delivering the pizza for free since it was my mistake . I would also get the exciting coupon code for that customer on his next 5 deliveries so that way i would also try that pizza hut´s name would not get spolied and customers would not have the bad experince of pizza hut .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Pankaj vishkarma . I live in New delhi where i was born . About my education i have done my graduation from Sunrise university in B.A. I have also completed B2.2 level in spanish from INSTITUTO CERVANTES and B1 level in french from Swiss school of language . Going to my work i have approximately 3 years of work experience in Spanish pofile .
I worked with IENERGIZER as as Spanish customer executive for 14 months .
Then i joined Convergys as Bilingual quality advisor and worked there for 1 year.
Right now i am working with JP MORGAN & Chase as SS3 , i joined there in the monh of November

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Segun mi la differencia entre estas dos palabras es mucho cuando queremos differenciar sobretodo en el servicio del cliente porque si uno da el mejor servicio del cliente los clientes ganan experencia y felicitan a la empresa y apprecia al trabajor tambien y con esto la persona que ha dado el mejor servico del cliente puede tener una carrera muy buena en la empresa y con mi experencia yo he aprendido que uno tiene que tratar de hacer mejor que el bueno para que la empresa tenga un buen lugar en el mercado laboral .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | La cosa que me hace una candidatura perfecta en el trabajo de servicio del cliente es mi experencia . Porque yo he tenido muchos casos diferrentes al assistir a los clientes . Yo he hablado casi todo tipo del cliente , clientes que son pacientes y clientes que son muy cabreados y no son pacientes y tampoco queiren esperar mucho tiempo hablando por el telefono . Yo se que como calmar a un cliente y dar el mejor servicio como que yo he trabajado en este dominio y he tenido muchas llamadas solamente para appreciar mi trabajo . Y en el mes de Junio yo recibi 5 estrellas departe de mi jefe por mi excelenia en el trabajo . Asi que con todo esto quiero decir que soy el mejor cuando se nombra el servicio del cliente .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Yo he viajado en muchas cuidades porque me apociona viajar y es la parte de mi vida . Y la cuidad que yo quiero mensionar mucho es el Bangalore . Porque no solamente yo he viajado alla yo he vivido alla y obtenido una experencia maraviollsa . Yo siempre he vivido en Nueva delhi pero cuando yo fui a bangalore la primera cosa que vino en mi mente fue el clima porque alla en bangalore el clima es super agradable en todo el ano . Y tambien yo me entere que la comida alla es muy sabrosa y la gente es muy agradable y educada . Me gusto bangalore mucho porque alla hay un lugar que se llama nandi hills y yo solia ir alla con mis amigos en fin de semanas . En nandi hills se puede observar la naturalidad desde muy cerca y cuando uno sube en la montana de nandi hills hay una cafeteria donde se puede sentar ,beber un cafe y tocar el cielo con tus propias manos . En resumen banglore teine mucas cosas que explorar yo le recomiendo a todo el mundo .

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