Subject: Re: LSM Joining Case Test - Aqib warsi
From: Aqib warsi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Jul 2018 04:26:13 -0400

| | LSM Joining Case Test

Name | Aqib warsi
E-mail | [email-masked]
Phone Number | (+91) 7301080422
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Reason i chose blurb no. 04

As the customer is asking for the booking and requesting to deliver at her hotels address.

being a customer service representative, we are suppose to understand the customer actual requirement or problem in order to provide the resolution.

here we are not only confirming the required details but also pomoting our porduct (as mentioned above) and the ease of using or getting the service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good cutomer service is just about being neumonic and montonous which is not satisfying according to me.

being a customer service provider it is responsibilty to ensure the complete satisfactory  of our customers. (until it is possible to) that is what beholds the great from good.

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