Subject: Re: LSM Joining Case Test - mohd Asif Khan
From: mohd Asif Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 24 Jul 2018 03:56:20 -0400

| | LSM Joining Case Test

Name | mohd Asif Khan
E-mail | [email-masked]
Phone Number | (91) 9999007293
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Addition
Thank the customer for contacting us.
Apologize to the customer because he has not yet received the tickets.

Reason
Customer has not received the ticket and wants the ticket to be deliverd to a different address. B4 guides the customer how he can get his address updated on our website and get the ticket delievered at the address of his preference.
Also, as the customer has paid us for the ticket and not to the event organizer, B4 owns the issue and is trying to resolve it to the customer satisfaction.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means that the issue of a customer is resolved to his satisfaction.
Great customer service means resolving the issue as per customer satisfaction and make them loyal.
Great customer service means that in future if the customer has any issue, he should remember the name of the agent who has worked with him in the past.
Great customer service is about making relationship.
Great customer service means that the customer should praise the organization is public.

| |

You can edit this submission and view all your submissions easily.