Subject: Re: LSM Joining Case Test - Sagar Singh
From: Sagar Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 24 Jul 2018 01:45:48 -0400

| | LSM Joining Case Test

Name | Sagar Singh
E-mail | [email-masked]
Phone Number | (91) 9999601740
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Blurb 4 is the most appropiate response for the customer. The customer will be happy to receive the tickets at his hotel for the respective show. He can simply login the link above and edit his address to the hotel address. Rather than printing the email of the tickets at some extra cost, he will change the address so that their are no issues for receiving the tickets. Since the address will be changed, he will be satisfied that the tickets are sent to the edited address.

The company should also offer a telephone number at which he can call and edit the address too, if in case he is not able to do it by himself.

The customer at first point of view wanted the tickets at his hotel address. The company gave the best solution to him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is following proper procedure by answering all the queries of the customer and making sure that he is satisfied with the solution given to him.

Great customer service is going an extra mile for the customer like providing the customer other benifits too. Great customer service will ensure that the customer remains with the company in the future. You can offer customer some benifits for free too, if he is contacting us again and again for a long time.

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