Subject: Re: LSM Joining Case Test - Nitin Panwar
From: Nitin Panwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Jul 2018 05:22:30 -0400

| | LSM Joining Case Test

Name | Nitin Panwar
E-mail | [email-masked]
Phone Number | (91) 9810912398
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | if customer wants his ticket on new address first of all we have to ask a proper hotel address from customer and we sugguest to custmer thatupdate the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account and we have to inform customer that he wil receive a mail once the ticket as been shipped and customer can track their order online.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | in good customer service we just resolve the customer query but in great customer service first we have to understand the situation understnd that whta actually customer want or what problem he is facing then we prvide the proper resolution to the customer .

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