Subject: Spanish Language Test - Diksha Kumari
From: Diksha Kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Jul 2018 04:58:41 -0400

| | Foreign Language Screening Test

Name | Diksha Kumari
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will first call my customer and inform him the problem of the pizza not being delivered. I will explain him that it was completely my mistake of not confirming the customers address again. i would say him sorry that I wrote his address incorrectly. Then I would offer him a free dish like a desert or a chocolate with a written note : ''We should eat sweet when we are angry.I am sorry for my mistake. we would be very happy to see you again with us. thank you for  choosing pizza hut''.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Diksha Kumari. I have my schooling from MKDAV school, Jharkhand. Later I came to Delhi to do my graduation with B.com from Delhi University (regular college) and completed my graduation this year. My results are also out and I have scored 63.7% in it.
With the college I did many interships. Few were very small inetrships like with NGOs, with online sites. But majorily I did one jon in Applectlearning.com . There I learned selling techniques. I worked with sales and marketing team. I used toinduce the students and the parents to take online study materials.
Then I worked with Malik Ventures. There I used to handle the content part of 5 websites. I used to write for them. I also learned desgining with adobe illustrator. I designed few pamphlets too. I learned Digital Marketing.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es quien resuelve el problema de los clientes pero el gran servicio al cliente es quien resuelve el problema de los clientes con honestidad y loealdad.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

deberias contratarme porque soy un muy positivo.
soy un buen trabajador
puedo hacer frente a la situacion dificil
soy un aprendiz rapido
y yo se espanol tambien.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He viajando a Nueva Delhi. Es una ciudad muy ocupado. tiene mucha poblacion. hay problema de electricidad y agua. hay problema de viviendo porque de mucha poblacion. es un metropolitana ciudad. hay muchos ancionas historicas para viajar como qutub minar, red fort, akshardham templo, jantar mantar, y muchas mas. hay mercados como sarojini nagar, cannaught palacio y chandnichauk. la vida de nueva delhi es muy interesante. la vida nocturnal de delhi es muy agradable. he muy disfrutando en hauz khas. me gusta nueva delhi.

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