Subject: Re: LSM Joining Case Test - Diksha Kumari
From: Diksha Kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 20 Jul 2018 04:16:30 -0400

| | LSM Joining Case Test

Name | Diksha Kumari
E-mail | [email-masked]
Phone Number | (91) 9654408703
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would choose the blurb 4th because as a customer support representative my duty is to provide the best customer service to our customers and that should be safe, secure and garanteed. For this as the customer is travelling within two days, her address of hotel can change. so i gave her options to change and update her or his address accordingly. Their is a track link also where the customer can track his delivery. So the 4th blurb will be best suitable as per the customer comfort and it would be safe also as their is tracking links too.

In addition to help the customer when the seller would send the ticket for delivery, i would provide my customer that details too so that he or she gets surity where is his ticket and how long will it take to reach her.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is resolving the problem of the customer but great customer service is resolving  the problem of customer but with loyality and trust.

| |

You can edit this submission and view all your submissions easily.