Subject: Re: LSM Joining Case Test - mahek vaid
From: mahek vaid <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 19 Jul 2018 08:36:53 -0400

| | LSM Joining Case Test

Name | mahek  vaid
E-mail | [email-masked]
Phone Number | (91) 9910782174
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer's main concern is that he gets the tickets on time as he /she will be flying for the show in two days . Blurb 2 suggests the customer to get the tickets online without waiting for it. In this way costumer will feel safe and secure  about our services which is our brand value as well. Also using our website  can help knowing more about our services.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is  when we assist customers with their main concerns whereas great customer sevice refers to understanding customer concerns and queries efficiently and effectively. Also by taking a  step forward and addressing  other relted issues  which may arrive in future would make the customer feel important. Thus , giving great customer service experince.

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