Subject: Spanish Language Test - vijay kandpal
From: vijay kandpal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 19 Jul 2018 06:15:39 -0400

Foreign Language
Screening Test

Name

vijay kandpal

Whats your first language

Spanish

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

In this situation i would be honest and would tell him that by
mistake i have made it delivered to a wrong add so that he couldnt recieve it by
time and i would apologize for the mistake then i would ask him for his add
again but in case if he dopesnt want to negociate and threats so i would let him
know the best offers to pay him back for wasting his time but if he continues
threatning so i would ask him for wait and would concern the problem to my
superviser to resolve the problem.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is vijay kandpal. There are five memebers in my family
my dad and mom and we are three sibling and i am the younger one, my dad owns a
printing press shop and my mom is a housewife,  my sister is a charted
accountant and my brother is a guide and i work in a bpo as a spanish language
translator. if i talk about my education field i have not done so much studies,
i have had the finals of my graduation and i am wating for my final results
besides i have done litreure in spanish language as i wanted to learn it since i
was in high school. now days i am trying to get something good for my inner side
as i have been focusing myself to do MBA so i could have a better job in
foreign.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

pues creo
que hay una gran diferencia entre buen servicio de cliente y gran servico de
cliente. cuando un representante escucha al cliente y le resuelve su problema
para terminar su trabajo bien es el buen servicio del cliene. sin embargo,
cuando un representante asiste a su cliente y resuelve su pronlema para que el
cliente se sienta satisfecho es el mejor servico del cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

me considero eligible por este trabajo porque yo no trabajo
pro el dinero sino para aprender algo ademas yo tengo un buen nivel en espanol,
soy perfecto en hablar, escuachar y escribir y aparte de esto me gustaria anadir
que ya tengo una experiencia de trabajar en servicio del cliente en esta misma
lengua por lo tanto creo que cumplo todas las peticiones por ser eligido por
este trabajo.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

A mi me gusta viajar mucho y he viajado mucho en mi vida pero
aqui me gustaria compartia la anecdota de mi ultimo viaje que empezo sin
planear.

ulñtimamenete yo fui a GHANAULTI es un lugar que esta en UTRAKHAND esta lleno
de las montanas, alli siempre hace frio por haber tantos arboles y longtitud es
un lugar donde se puede sentir las nubes encima su cabeza por la manana cuando
sale el alba, se siente vivido de nuevo en su vida a al almanecer ya se ve la
noche y el cielo con su alta oscuridad y en ella las estrellas que brillan como
si fueran los globos dorados ademas cuando uno esta en las montanas y ve abajo
hacia los pueblos puede sentir como di el cielo hubiera caido bajo de los pies
porque por las luces que salen de las casas, parecen mas bonita vista que uno
puede tener en su vida por lo tanto creo que es un buen lugar para visitar y
sentir vivo de nuevo.