Subject: Spanish Language Test - saurabh ruhela
From: saurabh ruhela <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 19 Jul 2018 05:42:46 -0400

| | Foreign Language Screening Test

Name | saurabh ruhela
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situaion i will talk to the customer and  tell the customer about the mistak which i did and then after i will try to convence customer and  i will say sorry about my mistak and also i will try to sure our customer that  sir you will be received your pizza in 30 minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Saurabh Ruhela. I belongs to a small village Molaheri in Muzaffarnagar Uttar pardesh.
I am doing graduation in Spanish (B.A)hons. I completed two year of my course. I am independent . I want to work in corrprate sector . I want to improve my Spanish and
English also  that why i want  work here.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Seguen mi ( BUENO)  significa usted tarbaja en una empresa de servicio de cliente y trabaja bien  .  toma llamadas y resolve las problemas normal como es un trabajo.

Seguen mi (Estupendo) significa usted tarbaja en una empresa de servicio de cliente y le trabaja con satifaccion de cliente . le resolve las problemas de cliente y tambien hacer un conecion con cliente .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

seguen mi primera cosa es muy importante (pasencia) cuando se habla con clinete necesita pasencia .
Deberia que resolver las problemas de cliente con satifaccion de cliente .
Cuando habla con cliente hay que escuhar  que quiere decir al cliente despues va a responder .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

(DELHI)
Delhi es capital de la India que situado en Asia. lo es una cuidad moderno y constryo bastante bien. Se conoce en todo el mundo como un lugar turistco. Hace 3 anos vine Delhi. me gustaba mucho hay muchos monomento turistcos para visitar. yo visitaba el fuerto  rojo. Esta situado en Chandni Chowk entre fuerto rojo hay un museo de cosas de unicas. lo es muy bunito cerca de fuerto rojo una marcado my famoso para comida tipical. la comida de Chandni chowk es muy buenosimo me gustaba mucho.
Hay muchas unverdidad y muchas empresas tambienTodo el parte de india la gente gusta venir para trabjar y estudiar.
pero hay una problema my grande contaminacion de ambiente  porque hay muchas gente vive. En este caso hay que usar trasporte publico como autobus y metro
como me veia  una otra problema de agua potabale  hay muchas parte donde no suficiente agua potable. en este caso hay ge ahorrar agua para el futuro.
ME gustaba la gente de delhi son muy devertidos .  y tambien yo visitaba univarsidad de dlehi  donde realizaba que un vida buena tuviera que estuidar.

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