Subject: Spanish Language Test - Arushi Kapoor
From: Arushi Kapoor <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 19 Jul 2018 04:09:37 -0400

| | Foreign Language Screening Test

Name | Arushi Kapoor
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I listen to the customer carefully that what he said and what was his complaint about. And that time i will separate  my personal feelings and only done my job  with honesty and calmy . After that i apologized to the customer because of my mistake in which i entered the wrong address  and try to convence them to retake thier complaint and  handle them patiently and then i offered them a 20% off on his order . And then i concentrates on my work and i will sure that this mistake does not happens again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Myself Arushi Kapoor . I live in Rohini sector 15 and i have completed my 12th from govt school and also completed  my honors in spanish language from delhi university and also studied Germen and Portugues as a subject in my college. In my house there are 4 members including me. My father is private employee in private limited company and my mother is a house wife and i have a younger brother and he pursuing b.com. My short term goal is doing a job in my language to get an experience and to enhance my skills and  i also want to help my family financially on the other hand my long term goal is if i have an opportunity to do MA in spanish , I will definetly go through it but now i am ready to do a job in your company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A buen  servicio es cuando un empleado envie el responde entre 24 horas pero a exelent  servicio es cuando un empleado envie el responde imidiatamente.
Un empleado escucha lo bien y tambien resuelve su problema , este servicio fue considerado en exelente servicio.
Si un empleado no piensa que es el problema mio entonces este servicio no tiene el aprecio.
segun mi punto de visto, exelente  servicio es un empleado satifica a su cliente en el tiempo y siempre ayuda a su cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Yo puedo comunicarse bien con la gente y tambien puedo controlar mis emociones y puedo adoptar en cualquier ambiente. Yo conozco la cultura de espana y tambien escucho bien a la gente y yo no dejo  trabajo  facilmente cuando yo se que a veces no puedo completar.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En mis vacaciones yo fui al orrissa con mi familia en el tren y este viaje duro dos dias en el tren. En orrissa vie la playa que se llama golden beach y hice muchos fotos y tambien nosotros salimos al templo de dios kirshna y en este habia muy corrupcion y en orrissa nosotros sufrimos mucho porque en este habia solo idli samber para comer. Nosotros compramos mucho y yo compre el pendiente para mi amiga . Cuando fuimos al playa y en el camino llovio ,ucho y este dia nosotros disfrutamos mas que otro dia . Nosotros salimos al gurudwara y en este yo participe en una competencia de poemas , yo no obtuve el premio pero yo consigui el aprecio con mi familia y despues venimos a la casa . Este viaje fue inolvidable.

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