Subject: Spanish Language Test - JITENDER Kumar
From: JITENDER Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 19 Jul 2018 03:23:28 -0400

| | Foreign Language Screening Test

Name | JITENDER Kumar
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello sir, This is Jitender Kumar. How can i help you...........

ok sir your pizza would be deliver in 30 minutes thanks for calling pizza hut....

Hello sir, This is Jitender Kumar. How can i help you...........
I"m really sorry sir that i wrote wronge address it's my misstake please tell me your address one more time your pizza will be deliver in 30 minuutes. I'm telling this to our team for fast delivery.. Thanks for calling pizza hut....

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello my name is jitender kumar. I'm 20 years old and i'm doing spanish language from delhi university and i've just completed certificate course from Ramjas College in 2018
and i've just take addmission in st.stephens.college for Diploma course and i'm also doing graduation from Delhi University and I'm doing this language because I like this language so much and and also this is the 3rd most spoken language in the world after mandrin chinese and english. and in india there are losts of MNC company and i want to do in MNC's and I want a job like coustmer suport,chat,Emails.... and now i want to a job because i need money due to my family financial problem. I like to talk to talk to natives too....
I like to study in my free time and i practice of spanish with my friends i have lots of friends from spain and mexico. and sometimes i listen spanish songs....

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Hay muchas difrencias entre good y great.
good;-si una persona llama a la empresa y ellos resuelven las problemas en algun dias es que ellos toman mucho tiempo para resolver las problemas.

Great;-es tipo de servicios muy bueno como una persona llama a la empresa y el dice su problema entonces ellos resuelven sus problemas en ese tiempo. ellos no dicen para esperar...

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1-Debo hablar con personas crotesmente.
2-Debo resolver sus problemas muy bueno.
3-Debo hacer todo trabajo en la empresa.
4-Debo venir a la empresa todos los dias.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He visitado a uttarakhand en ultimo mes con mi todo familia y he visto que hay muchas cosas para ver y hay arbol mucho la cultura es muy difrente de uttrakhand  y he disfrutado mucho y tambien he llevado pantalon y camisa de uttrakhand. yb he aprendido alguna saludas de uttrakhand en sus lenguas. y he tomado muchas fotos.

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