Subject: Spanish Language Test - Deepali Gambhir
From: Deepali Gambhir <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 18 Jul 2018 07:59:13 -0400

| | Foreign Language Screening Test

Name | Deepali Gambhir
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

If I had been at this situation first of all I would have apologized the customer and would have accepted my fault in a first go because honesty drives you safely and then I would have given him/her the possible way out to their problem.

In the above stated scenario I would have corrected the the address then and there and would have delivered the food at the earliest with no cost and with some complimentary item because a Customer should never bear the fault raised by the agent. No matter while helping him/her it I might take myself wherein I get to listen from my managers and all but would have definitely taken the scenario ahead in the same manner.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi!

This is Deepali Gambhir, currently assosciated with Manv Rachna International University as a Spanish trainer. It's been a while now that I have been working here and prior to this I was working with Concentrix and jindals Intellicoms.

Talking about my academics, I have done my English hons from Delhi University and upto B1 level in Spanish language from Instituto cervantes and Advance diploma from Delhi University

I am from Ghaziabad however currently residing in Faridabad due to my work. I have four people in y family; my father who is a business man, my mother; who is a housewife, my elder brother; who is a techie and I fortunately a Spanish language expert

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | En mi opinion la difrencia entre buen y grande servicio del cliente es la manera de resolver los problemas porque el objetivo de amobos es mismo "resolver los problemas del cliente" pero el grande clente del servicio hace lo mismo pero en una manera extraordinario que da la sonrisa a la cara del clientes con el solucion del sus problemas
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Primero me gustaria decirle que he trabajado como la agente del servico de cliente y tengo experiencia en la misma cosa y este tipo del trabajo me fascina mucho porque yo creo es un trabajo perfecto para mi porque yo soy una chica que quiere tener y formar las conversaciones con las personas nativas de Espana. Yo soy un buen comunicador y se dicen hay que tener la manera para ser un agente bueno y yo creo que yo tengo la misma manera para hacerlo y en mi opinion yo pudeo assitir las clientes en manera tranquilla que todos no pueden

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Recientemente he viajado a Goa con mi familia. Goa es uno de los veintinueve estados. La capital es Panaji y la ciudad mas poblada es Vasco de gama o norte de Goa. Mayoria de nativos hablan konkani.  A mi me gusta este lugar mucho porque me encantan las playas, me fascinan mucho! Goa es una maravilla. Viajamos del norte al sur y al centro tambien. Me gusta la comida tipica, me encanta la tipica comida que se llama pescado con arroz  ya po sopuesto la cerveza, la cerveza tipica de Goa. me gustan las lugares donde puedo hacer la fiesta y por eso me encanta la vida nocturna de Goa. He disfrutado mucho, he visitado casi todos de las playas que incluye las playas del norte y del sur pero yo prefiero las playas del sur porque son buenas y estan muy limpias. A mi no me gustan mucho las playas del norte porque no estan limpias y no tienen instalaciones apropiadas.

las personas de Goa son muy simpaticos y amables. Viven una vida simple y en mi modo de ver las personas de goa tienen una vida muy contenta y simple n como las personas de delhi. Me encantan las normas de la persona para vivir una vida contenta. Tienen normas de vivir sus vidas que me fascinan mucho. Siguen la cultura muy simple para tener una vida contenta. Yo se todas las cosas y sobre la cultura de Goa porque la familia de mi tia vive en goa y mi tia me ha explicado todos sobre la cultura, las personas y poquito de la historia de Goa pero la historia no m importa nadapor eso no recuerdo nada sobre de la historia del goa

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